The tale of two shoes.
This is the story of two shoes, loving purchased in North London, painfully lost somewhere between Milano and Balham.
Doing a great deal of work for adidas at decon, inevitably, I have a pair of adidas shoes, a set of denim adicolor, which i loved like the child i never had.
On our recent honeymoon, we had a near disaster on the way to Italy, with the airline carrier delaying our luggage for 24 hours. Fortunately the luggage arrived the next day, in a Mercedes - my shoes had travelled in more style than I had.
My shoes got a rough deal on the holiday, as it was nearing 40C every day, and being more bulky warm sneakers, they didn't get a look-in past my sandals.
Upon our return to Blighty, the airline carrier, again, managed to lose 50% of our luggage. Not all of it (ie. the bottom of the plane fell out, and we lost all your luggage in the water), but just one of the two cases, obviously not able to do a complete job.
Some six weeks on, my shoes and I are still seperated (along with a good portion of my wife's clothing, and most of my jeans).
Now, it turns out, Alitalia have also lost any of the documentation we sent them in regards to finding our baggage.
Not only are they incapable of keeping track of luggage, they're also incompetant at customer service, not having apologised ONCE in this whole fiasco.
All contact has to be made via email, as they refuse to answer the phone number they give you, or put a human on the other phone number you eventually are provided.
My shoes, the poor things, are probably sitting somewhere with no feet to make them whole.
My patience, the poor thing, is also at its limit with Alitalia.
Most stories have a happy ending. This story just annoys.
